Question 1

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle.

Question 2

How does the annual discount work?

Accepted Answer

Annual billing saves 20% off the monthly price. You're billed upfront for 12 months. The discount applies to both the base price and per-user fees.

Question 3

What counts as a 'user'?

Accepted Answer

Any employee or team member who logs into the platform. Additional users beyond the plan's seats are billed at the per-user add-on rate.

Question 4

Is there a free trial for paid plans?

Accepted Answer

Yes — Starter and Professional include a 14-day free trial, no credit card required. Enterprise includes a guided proof-of-concept with our team.

Question 5

Do you offer industry-specific pricing?

Accepted Answer

Yes. Tailored plans for Retail, Manufacturing, Healthcare, Construction, and more — each pre-configured with the right modules and COA templates.

Question 6

What happens to my data if I cancel?

Accepted Answer

Your data stays accessible for 60 days after cancellation. Export everything in standard formats (CSV, JSON, Excel) before account closure.

Question 7

Can I get a custom plan for my organisation?

Accepted Answer

Absolutely. Contact our team to discuss module selection, user counts, SLA requirements, and volume pricing.

Question 8

Is Property Management included in standard plans?

Accepted Answer

Property Management and BMS are available as add-ons on Professional or fully included on Enterprise. They are purpose-built for property management companies, hotel operators, hospitals, and smart building operators who need lease administration, IoT monitoring, or access control on top of core ERP.

Question 9

Can I use BMS without Property Management?

Accepted Answer

Yes. BMS and Property Management are independent modules. BMS can be used standalone for smart building monitoring (IoT sensors, energy, access, parking) without the lease and rent-collection features of Property Management.

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