Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and NexaCore ERP ("NexaCore", "we", "us") and govern your access to and use of our website and enterprise resource planning platform (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

• "Customer" means the organisation that subscribes to the Service.
• "User" means an individual authorised by the Customer to access the Service.
• "Customer Data" means data submitted to the Service by the Customer or its Users.
• "Tenant" means the isolated environment provisioned for a Customer.

You must provide accurate information when registering and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorised use. We may suspend accounts that we reasonably believe are compromised or used in violation of these Terms.

Paid plans are billed in advance on a recurring basis according to the plan you select. Unless stated otherwise:

• Fees are exclusive of taxes, which you are responsible for where applicable.
• Subscriptions renew automatically unless cancelled before the end of the current term.
• Plan changes take effect at the start of the next billing cycle, except upgrades, which may be prorated.
• Except where required by law, fees are non-refundable for partial periods.

We may change pricing with reasonable advance notice; changes apply from your next renewal.

You agree not to:

• Use the Service in violation of any law or third-party rights.
• Attempt to gain unauthorised access to the Service, other tenants, or related systems.
• Reverse engineer, resell, or sublicense the Service except as expressly permitted.
• Upload malicious code or interfere with the integrity or performance of the Service.
• Use the Service to store or transmit unlawful, infringing, or harmful content.

As between the parties, the Customer retains all rights to Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for the accuracy and legality of Customer Data and for obtaining any necessary consents from your end users. Our handling of personal data is described in our Privacy Policy.

The Service, including its software, design, and documentation, is owned by NexaCore and its licensors and is protected by intellectual property laws. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. We welcome feedback and may use it to improve the Service without obligation to you.

We strive to keep the Service available and use zero-downtime deployment practices, but we do not guarantee uninterrupted access. Planned maintenance will be communicated where practical. Support is provided according to your plan and our published support channels.

The Service may integrate with third-party services at your direction. We are not responsible for third-party services, and your use of them is governed by their own terms. Enabling an integration may involve sharing data with that provider.

Each party may access confidential information of the other. Each party agrees to protect the other’s confidential information with reasonable care and to use it only to perform under these Terms, except where disclosure is required by law.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or meet every requirement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our aggregate liability arising out of or relating to the Service will not exceed the amounts paid by the Customer for the Service in the twelve months preceding the event giving rise to the claim.

You agree to indemnify and hold NexaCore harmless from claims, damages, and expenses arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or third-party rights.

These Terms remain in effect while you use the Service. Either party may terminate for material breach that remains uncured after reasonable notice. On termination, your right to use the Service ends and your tenant data is deleted after a grace period, subject to legal retention requirements. You may export your data before termination.

These Terms are governed by the laws of the jurisdiction in which NexaCore is established, without regard to conflict-of-laws principles. The courts of that jurisdiction will have exclusive jurisdiction over disputes, except where mandatory consumer law provides otherwise.

We may update these Terms from time to time. We will provide notice of material changes through the Service or by email, and the "Effective date" above will be updated. Continued use after changes take effect constitutes acceptance.

Questions about these Terms? Please reach out through our contact page and we will be glad to help.